Shipping Policy

We'd rather tell you exactly how long your order takes than promise something we can't keep. Here's the honest version.

How long it takes

• Processing: 1–3 business days from the moment you order.
• Transit: 10–20 business days.
• Total: typically 2 to 4 weeks from order to doorstep.

Resina is made and dispatched by our fulfilment partner overseas. That's why delivery takes longer than a domestic order, and we'd rather you knew that before you buy than wonder where your parcel is in week three.

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii and US territories. Delivery to Alaska, Hawaii and territories can take longer than the windows above.

We do not currently ship to PO boxes or APO/FPO addresses.

Shipping cost

Shipping is free on every order. There is no minimum spend and no surcharge at checkout.

Duties and customs

Any import duties, customs charges or taxes are covered by us. You will never be asked to pay anything on delivery. If a carrier ever contacts you asking for a payment to release a Resina order, don't pay it — email us instead.

Tracking

You'll get a confirmation email as soon as you order, and a tracking link once your parcel is dispatched. Tracking can take 3–5 days to start updating after you receive the link, and may appear to stall while the parcel is in transit between countries. This is normal and doesn't mean anything is wrong.

If your order is delayed

Customs inspections, weather and carrier backlogs can all add time, and none of them are within our control. If your order hasn't arrived within 30 days of your order date, contact us and we'll either resend it or refund you in full — your choice.

If we know in advance that we can't dispatch within the window above, we'll email you, and you'll be able to cancel for a full refund rather than wait.

Wrong address

Please check your address carefully at checkout. If you spot a mistake, email us straight away — if the order hasn't gone out yet we can correct it. Once it's dispatched we can't redirect it, and parcels returned to sender because of an incorrect address will be refunded minus any shipping cost incurred.

Multiple pouches

Bundle orders normally ship together in one parcel. Occasionally they're split across two, which arrive a few days apart. If you receive part of an order and the rest hasn't shown up within a week, let us know.

Questions

Email [SUPPORT EMAIL] with your order number and we'll get back to you within one business day.

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